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Property Management

Introducing CJW Realty

The Geographe Bay area from Busselton to Yallingup is a highly competitive rental market. To be the best we have clear points of difference on how we provide our clients with the best service available:

    •  The CJW Realty office is situated in the ideal location of the Bussell Highway, West Busselton, offering great main road exposure   and  easy parking for clients and customers with a 15 bay front of office.
    •  CJW Realty are a well-known local and regularly chosen real estate brand with  the most recognised agent website.
    •  We have flexible payment facilities for our tenants.
    •  We pay funds directly to owners along with statements monthly to streamline accounting.
    •  We have standardised procedures, checklists and letters that ensure a consistently high   level of service.
    •  We communicate regularly with you and keep you informed on all important matters relating to the leasing and management of   your property, including legal updates and relevant newsletters.
    •  We give a Guarantee of Service.
    • The Marketing ProcessThe CJW Team are trained to maximise your rental income!We have highly skilled staff who specialise in assessing the market rental value based on:
      • Market conditions.
      • Comparable property rents.
      • Vacancy rates.
      • General condition of the property.
      • Tenant quality.

Our staff will actively market your property to suitable tenants.

When your investment property is available for lease we will carry our the following

to ensure the property is re-let as soon as possible:

Contact you to discuss the marketing plan.

Your property will be advertised on the industry leading CJW websites at

www.rent.com.au

www.realestate.com.au

www.domain.com.au, and 9 others.

Your property will be advertised on our Rental List.

This is collected by over 50 prospective tenants each week.

DL cards will be displayed in our office with a photo of your property and a detailed description.

Tenant Selection

CJW Realty will carefully select the right tenant for your property.

All prospective tenants are thoroughly screened through the following process:

      • 100 point identification check (similar to the banks).
      • Comprehensive tenancy, business and personal reference checks.
      • Employment verification and reference checks.
      • National tenant database checks (only accessible by Licensed Property Managers).

After our property management team have checked the application and we are confident that the applicant would be a suitable tenant, we will contact you to discuss the application and provide our recommendations. We will then help you make a decision as to which application you wish to proceed with.

Repairs and Maintenance

The CJW team will always endeavour to have you, as the property owners, consent prior to arranging repairs that will cost you money.  You may, however, prefer to authorise a minimal amount for routine repairs and maintenance so that you only become involved when a threshold amount is reached.

CJW Realty has a list of regular tradespeople used to cover routine maintenance matters. They have a track record with our Company and have proven to be very reliable. We endeavour to keep in close contact with our contractors to ensure both your quote requests and work orders are attended to in a prompt and professional manner at all times.  All our contractors are licensed and have comprehensive insurance cover.

We also understand that some landlords prefer to attend to repairs themselves or have their own contractors they wish to use. Our computer software logs these instructions to ensure they are followed.

Rental Payments and Arrears Payments

Your tenants have several options to pay their rent:

      • In Person – They can come into the CJW office and pay.
      • Via direct credit from their financial institution.
      • By post – cheque or money order.

Rent Arrears are followed up daily. If a tenant fails to pay their rent after a breach  or termination notice has been issued, you will be contacted by your property  manager to discuss your options.

Should your tenant fall behind in their payments, our Property Managers will implement a standard rent recovery process as detailed in the Residential Tenancies Act to ensure minimal delay and rectification of the situation in accordance with the Residential Tenancies Act.

Accounts and Payments to Owners

Part of the service provided will also include paying on your behalf any

disbursements such as lawn mowing, strata levies, council and water rates,

upon your request.

All funds collected on your behalf will be paid to you monthly or fortnightly by way of direct payment into your nominated bank account, less creditors disbursements.

All records of income and expenditure are provided on statements delivered by post and/or email.  The great benefit of email statements is you can be aware of payments before they reach the bank and you can simply email or call us back with any queries you may have.

Property Reports

Property Condition Reports

This is a detailed report that includes photos documenting the condition of the entire

property, internal and external.

We produce this report when we first commence managing your property. This report

is given to the tenant when they move into the property allowing them seven days to check

through it, make any amendments and return it to our office to be held and referred to at

the Final Bond Inspection when the tenant vacates

You will only ever be charged for the Property Condition Report once per tenant, unless

major renovations are undertaken.

 

Interim Routine Inspections

Your property will be inspected by one of our Property Managers approximately six weeks after the tenant’s occupancy to ascertain how they are settling in and to establish if there are any maintenance requirements. Thereafter inspections are conducted every three months, a maximum of 4 per 12 month period under the RT Act.

On the report, any items the Property Manager notices that are not an emergency repair will be listed under Owners Maintenance for your information and consideration to repair. The report will also include photo’s so that you can identify the standard at which your property is being cared for.

Should we not be happy with the condition of the property on inspection we will consult with you, then issue the tenant with a Breach Notice and re-inspect the property 14 days later. We will contact you after the re-inspection and if there is still a problem, we can discuss what options are available to you.

 

Final Bond Inspection

This is carried out when the tenant vacates the property.  We refer back to the original Property Condition Report from the commencement of the lease and note any wear and tear.  If there is any damage or cleaning to be rectified by the tenant, we will arrange this and recoup from the bond along with any outstanding accounts and/or rent.

 

Safety Check

Our 17 point safety check exclusive to CJW office is carried out to minimise the liability of owners from potentially litigious tenants.